Thank you for your purchase. We hope you are happy with your order. If there is a problem with an item or you need to request a return, please review the conditions below.
RETURNS, REPLACEMENTS & REFUNDS
Return requests and order issues must be reported within thirty (30) days of the delivery date.
We do not accept return requests submitted more than 30 days after delivery, except where required by applicable law.
QUALITY ISSUES OR OUR ERROR
For eligible items reported within 30 days, we may provide a replacement, refund, or return solution for issues such as:
1. Item received damaged or defective.
2. Package or product materially damaged in transit.
3. Wrong item, size, color, or style sent by us.
4. Missing item from the shipment.
5. Another verified problem caused by us.
Please contact service@libertylookus.com and provide your order number, a description of the issue, and clear photos of the item and packaging where relevant.
RETURN ELIGIBILITY
For a standard return, the item must generally be:
- Unworn
- Unwashed
- Unaltered
- Free from customer-caused damage
- In resalable condition
- Returned with original tags and packaging where applicable
Items showing signs of wear, washing, alteration, stains, odors, damage, or misuse may not qualify for a return or refund.
SIZE, COLOR & CHANGE-OF-MIND RETURNS
Please check product information and size guides carefully before ordering.
If you ordered the wrong size, color, quantity, or style, or simply changed your mind, an eligible item may still be returned within the 30-day return period if it meets the return-condition requirements above.
For returns caused by personal preference or ordering choice rather than a product defect or our error, return shipping costs are the customer's responsibility.
RETURN SHIPPING COST RESPONSIBILITY
Quality Issue or Incorrect Item Sent:
If the return is caused by a confirmed product defect or our fulfillment error, we will cover reasonable return shipping costs or provide another appropriate solution.
Personal Reason:
If the return is not caused by a product issue or our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
HOW TO START A RETURN
Before sending anything back, contact:
service@libertylookus.com
Please include your order number and the reason for the return.
DO NOT send a return to an address without first receiving return instructions from our customer service team. Unauthorized returns may be delayed or may not be eligible for reimbursement.
REFUND PROCESSING
After an approved return is received and inspected, we will process the applicable refund.
Original shipping charges are generally non-refundable for returns caused by personal preference, wrong size selection, or change of mind, except where required by law.
After we issue a refund, your bank or payment provider may require additional time to post the funds to your account.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel an order before processing begins, but cancellation is not guaranteed once an order has entered processing or shipment.
STATUTORY RIGHTS
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded in your jurisdiction.