CONTACT US
Questions, feedback, or need more information?
If you cannot find the answer you need on one of our information pages, please contact us at:
Email: service@libertylookus.com
When contacting us about an order, please include your name and order number whenever possible.
For after-sales service, damaged items, incorrect items, or product-quality concerns, please also include clear photos showing the issue. This helps our customer service team review your request more quickly.
CUSTOMER SERVICE HOURS
Monday through Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
FREQUENTLY ASKED QUESTIONS
Q: How long will it take to receive my package?
A: Orders normally require 3–7 days for processing before shipment. Standard shipping is generally estimated at 7–12 days after dispatch. Delivery times are estimates and can be affected by destination, customs, holidays, weather, carrier delays, or other circumstances outside our control.
Q: What is your return policy?
A: Eligible order issues and return requests should be reported within 30 days of delivery. Please review our Return & Refund Policy for full conditions.
Q: How can I contact you regarding my order?
A: Email service@libertylookus.com and include your order number so we can assist you.