FAQ
Q: What kind of products do you sell?
A: We offer casual apparel and seasonal fashion across several styles, including Highland Cow, Autumn Favorites, Hippie & Boho, and America 250.
Q: How can I contact you?
A: Please email service@libertylookus.com. We aim to respond as quickly as possible on working days.
Q: Do you ship worldwide?
A: Yes. We ship internationally to supported destinations.
Q: Do you offer free shipping?
A: Orders of $69 or more qualify for free standard shipping worldwide. For orders below $69, available shipping options and charges are shown at checkout.
Q: How long does shipping take?
A: Orders normally require 3–7 days for processing. Standard shipping is generally estimated at 7–12 days after dispatch. Delivery times may be longer during peak periods or due to customs, weather, carrier delays, holidays, or other factors outside our control.
Q: How can I track my order?
A: When your order ships, you should receive a shipping confirmation email with tracking information. You may also enter the tracking number at 17TRACK: https://www.17track.net/en. If you need help, contact service@libertylookus.com.
Q: How do I choose the right size?
A: Please review the size guide shown on the product page before ordering. Measurements and fit may vary by style, so we recommend comparing the listed measurements with clothing you already own.
Q: Will the color look exactly the same as on my screen?
A: We make reasonable efforts to display product colors accurately. However, colors may vary slightly due to lighting, photography, screen settings, and device displays.
Q: How should I care for my clothing?
A: Please follow the care instructions shown on the product page or product label. When in doubt, gentle washing in cold water and avoiding harsh bleach can help protect printed and knitted garments.
Q: Can I cancel my order?
A: If your order has not entered processing or shipment, we may be able to cancel it. Contact service@libertylookus.com as soon as possible with your order number. We cannot guarantee cancellation once processing has begun.
Q: Can I change my shipping address?
A: If your order has not shipped, contact us as soon as possible at service@libertylookus.com with your order number and correct address. We will do our best to update it before dispatch.
Q: What if I receive the wrong item or a damaged item?
A: Contact us within 30 days of delivery and include your order number plus clear photos of the item and packaging. If the issue is confirmed to be our error or a product defect, we will provide an appropriate replacement, refund, or return solution.
Q: Can I return an item if I change my mind or choose the wrong size?
A: Eligible items may be returned within 30 days of delivery if they are unworn, unwashed, unaltered, and in resalable condition with original tags or packaging where applicable. For returns not caused by a product defect or our error, return shipping costs are the customer's responsibility. Please contact us before sending any item back.
Q: When will I receive my refund?
A: Refunds are processed after the returned item is received and inspected. Please allow additional time for your bank or payment provider to post the refund.
Q: I did not receive an order confirmation email. What should I do?
A: Please check your spam or junk folder and confirm that the email address used at checkout was correct. You can also contact service@libertylookus.com for assistance.